Privacy policy

Cookies & Privacy Notice - Customers

Teign Trees and Landscapes South West Limited (“Teign Trees”) are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.

We have published this notice to help you understand

  • how and why Teign Trees collect information from you;
  • who we share your information with, why and on what basis;and
  • what your rights are.

If we make changes to this notice we will notify you by updating it on our website. Teign Trees will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Teign Trees determines the purposes and way in which any personal data are, or will be, processed.

Should you need to contact us please write to:

Information Manager, Teign Trees and Landscapes South West Limited, Clearwater, Bishopsteignton Road, Teignmouth, TQ14 9PH.

or via admin@teigntrees.co.uk quoting Security and Privacy Enquiry.

This privacy notice was last updated on 18th May 2018.

What information we collect when you ask us to quote, when you hire us and why?

When you hire us or ask us to quote, we will need to get some information off of you so that we can complete the said works/quote. We will ask you to provide some personal information such as;

  • full name
  • address
  • contact numbers,
  • email address, and
  •  where you have heard us from

We will use this information to enter into our secure field management software which allows us to manage our teams schedule. This data is also synchronised with our accounting system ‘Quickbooks Online’.

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites (desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see our Cookie Notice.

If you happen to visit our offices Teign Trees uses CCTV for security monitoring purposes.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your Directory catalogue.
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests - this means the interests of Teign Trees in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

What We Use Your Personal Information For

Our Reasons (Legal Basis)

Our Explanation Of Teign Trees’s Legitimate Interests

Set up your customer account on our field management software

• Legitimate interest

Process efficiency in dealing with such activity.

Process your jobs

• Fulfilling a contract

N/A

Notify you of your job status.

• Legitimate interests

Process efficiency in dealing with such activity, and to make improvements to our services.

Manage your account/ provide customer services to you. This may include: transfers to Third Countries who undertake customer services/communications activities call recording data verification customer complaints/queries

• Legal obligation/ Legitimate interests (depending on nature of services)

Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our products and services may interest you and telling you about them.

To detect, investigate and report financial crime (e.g. Fraud)

• Legal Obligation / legitimate interests

Developing and improving how we deal with financial crime. Complying with any legal obligation placed on us by regulators such as the FCA. Complying with any regulations that apply to us. Process efficiency in dealing with such activity, and to make service and process improvements.

Marketing communications to inform you of special offers, competitions, promotions, and Sales. Provide you with online advertising.

• Legitimate interests

Developing services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest to you.

• Legitimate interests

Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.

• Legitimate interests

Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Maintaining network and data security

• Legitimate interests

To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your information.

Logistics planning, demand forecasting, management information and research

• Legitimate interests

We use information about jobs, designs and more to help us to respond to demand, and to help us plan and improve our quality and efficiency.

Who we share your information with and why

Teign Trees works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods and services you expect from us such as material suppliers, certain sub-contractors and market research companies amongst others. 

Some examples of the categories of third parties with whom we share your data are:

Supplier Partners 

Teign Trees works with a number of trusted partners who supply products and services on our behalf. All partners are subject to thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders you place or provide a service on our behalf. 

Delivery Partners

In order for you to receive materials that may be required for your job to be completed, Teign Trees works with a number of suppliers who have their own delivery network. Again, we only pass limited information to them in order to ensure delivery of your items.

IT Companies

Teign Trees works with business who support our website and other business systems.

Marketing Companies

We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.

Payment processing

Payments from our customers are almost exclusively via either bank transfer or cash.

Your Rights 

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data. 

For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data. 

Transfers to third countries

Some of the information you provide to us may be transferred outside the European Economic Area to countries such as the US. This is a transfer to a “third country”. For example Teign Trees has a business relationship with Kickserv who provide us with IT support together with field service management and team scheduling services. Although the data is held in secure, industry standard encrypted servers, colleagues at Kickserv may access it to assist us with any system enquiries we have.

Teign Trees also works with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditations.

Wherever transfers of data to third counties occurs Teign Trees will put in place an appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality and security of your information. To find out more please contact us at admin@teigntrees.co.uk

Keeping in touch with you

We want to keep you up to date with information about landscaping jobs, tree jobs, special offers, competitions and improvements to our website. When you sign up to our newsletter, we will ask you if you want to receive this type of marketing information.

Teign Trees will not share your information with companies outside of Teign Trees and Landscapes South West Limited for their marketing purposes. Teign Trees and Landscapes South West Limited includes Teign Trees and Landscapes LLP,  Ash Die Back and teigntrees.co.uk.

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Information Manager by email at admin@teigntrees.co.uk, by post to the Information Manager at Teign Trees & Landscapes South West Ltd, Clearwater, Bishopsteignton Road, Teignmouth, TQ14 9PH or by telephone at 01626 773499 or the unsubscribe link within the email. 

You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

What are your rights

You are entitled to request the following from Teign Trees, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk 

  • Right of access –to request access to your personal information and information about how we process it
  • Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
  • Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact Call Centre 0333 777 8000
  • Right to restriction of processing – to restrict processing of your personal information
  • Right to data portability - to electronically move, copy or transfer your personal information in a standard form
  • Right to object - to object to processing of your personal information
  • Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling

If you have any general questions about your rights or want to exercise your rights please contact admin@teigntrees.co.uk

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.

Cookie Notice

This notice is designed to help you understand what cookies are, how Teign Trees uses them and the choices you have in regards to their use.

By continuing to use www.teigntrees.co.uk the “Site”, you are agreeing to our use of cookies in the manner described in this notice.

What are cookies?

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use include:

Analytical/Performance Cookies

In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/

What do we use Cookies for?

  • To personalise and improve your customer experience.
  • To recognise the device that you are using.
  • To record the areas of the Site that you have visited, and time spent browsing. Teign Trees uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
  • To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
  • For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
  • We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Teign Trees uses Google Analytics. You can read more here:

https://developers.google.com/... 

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous to any external third party, and your security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Can I turn off cookies?

Yes – but if you choose not to allow the use of cookies, your experience of our Site will be slower.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive. 

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.

Details of our Third Party Cookies

Teign Trees is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself. 

The following Cookies are all used for Analytical and Targeting purposes.

Google Analytics

Opting Out

Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

This Cookie Notice was last updated on 18 May 2018, and further changes will be communicated by updating this notice.

Contact

Should you need to contact us please write to:

the Information Manager at admin@teigntrees.co.uk or by post to the Information Manager at Teign Trees & Landscapes South West Ltd, Clearwater, Bishopsteignton Road, Teignmouth, TQ14 9PH.