About Us

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Health and safety is paramount within Teign Trees & Landscapes. Our policy is to do all that is reasonably practicable, to prevent personal injury and damage to property, and to protect both our qualified tree surgeons and landscapers and the general public from foreseeable work hazards.

Our responsibilities, which conform to current Health and Safety legislation are:

• To provide and maintain safe and healthy working conditions, taking account of any statutory requirements
• To provide training and instruction to enable all tree surgeons and landscapers to perform their work safely and efficiently
• To maintain a constant and continued interest in health and safety arrangements
• To consult on a regular basis with our employees on health and safety issues and update accordingly.

Visit the HSE website to review all the latest industry Health & Safety standards for the Arboriculture Industry.

If you require a copy of any of our equality, diversity and inclusion policies please see below:

View our Equality, Inclusion and Diversity Policy

We hold Public Liability insurance of £10,000,000 as well as our Employer’s Liability of £10,000,000 and are covered by Professional Indemnity Insurance of up to £5,000,000

If you require a copy of any of our insurance policies please get in contact with our Admin team via email: hello@teigntrees.co.uk

View our Insurance Certificate

Teign Trees & Landscapes regard the promotion of environmentally responsible work practices, the purchase and use of materials and the disposal of waste as vitally important. All our operatives adhere to our Environmental, Ecological and Wildlife Policy which includes guidance on waste products, ancient and protected trees, potential polluting operations, environmentally friendly landscaping products and re-planting and sustainability.

We hold Upper Tier Environment Agency Waste Carriers Licences and Exemptions.

Standard Terms & Conditions

INTRODUCTION:
Established in 1995, Teign Trees take great care to ensure that we maintain high standards of competence and safety in the arboricultural and landscaping industry. Should you wish to know more about us please visit our website www.teigntrees.co.uk

1.DEFINITIONS:
The Client: Being the person or persons who has requested a quotation for works/authorised the works to proceed and will normally be the owner of the trees or land specified or will be the owners representative in whatever capacity with regard to said trees or land.

The Estimator: Being the person who has carried out the site inspection and forwarded the quotation for works.
The Quotation: Being the written specification and costing for works as inspected and /or discussed on site and sent to the client.
The Works: Being the operations as detailed in the quotation.

The Contract: Being the works in the quotation requested/accepted/agreed by the client in writing.


The Contractor: Being Teign Trees & Landscapes South West Limited

2. GENERAL:
Quotation: Quotations are valid for six months from their date after which period the Contractor reserves the right to amend costs/submit a new quotation.
Tree Preservation Orders/ Conservation Areas: If the trees detailed in the quotation are covered by individual or group Tree Preservation Orders or are located within a Conservation Area the Contractor can/will submit any necessary applications to the Local Authority to obtain consents for work on behalf of the client once the client has agreed to pay the application administration fee which is only fully refundable upon successful approval and acceptance of the quote.

Insurance: The Contractor is covered by £10,000,000 Public & Employers Liability Insurance. Copies are available for inspection on request.

Additional Works: If, during the execution of the contract additional works are requested by the client which are outside of the original quotation, then their cost can be agreed on site (and signed in confirmation by the client on the quotation sheet) or an additional quotation can be prepared which may necessitate a further site inspection(s) by the original estimator.

Emergency call out: Set rates apply and are chargeable from time of instruction.

Cancellation: We provide a 14 day cooling off period for all customers during which you have the right to cancel any booked works. You must provide notice of cancellation in writing and it must be posted to, left at, faxed or emailed to the business address overleaf and must be received no later than 48 hours before date of scheduled works. A minimum call out charge of £160.00 + VAT will be levied on any cancellations made within 48 hours of the scheduled works agreed date.

Neighbouring Trees: If works are to be carried out on a clients neighbours trees which necessitate access to their property then written consent from the owner will be required. Any works carried out on a clients neighbours trees which do not necessitate access to their property do not need written consent but it is deemed prudent to inform them of proposed works. All the above are the sole responsibility of the client.

Day/Hourly Rate: Where applicable day/hourly rates will be quoted on a man-hour basis and will cover travelling time in addition to time on site.

Payment: Payment is due upon the satisfactory completion of the contract, unless otherwise agreed. Cheques should be made payable to “Teign Trees & Landscapes South West Limited” and passed to the foreman on site. If invoiced via head office, payment is due upon receipt of invoice. All items on invoice remain property of Teign Trees & Landscapes South West Limited until paid in full.
Overdue Payments: Payment is due upon satisfactory completion of the works or receipt of the invoice. In the case of overdue payment Teign Trees & Landscapes South West Limited without prejudice to any of Teign Trees & Landscapes South West Limited other rights reserve the right to charge interest on a daily basis at a rate of 3% above the base rate of the Bank of England. 

Complaints: Any complaints/queries relating to the satisfactory completion of works must be raised with our head office within 24 hours of receipt of invoice, otherwise the contractor reserves the right to charge additional fees for further works/attendance/amendments. The contractor will do everything possible to resolve any misunderstandings arising from contract works to the satisfaction of both parties whilst following our in house complaints procedure.
Site Conditions: The contract price is based on site conditions as inspected by the estimator. The contractor reserves the right to levy additional costs subject to the degree of additional obstruction or to delay, postpone or rearrange works as necessary. The works area must be accessible prior to commencement of works. The contractor does not accept any responsibility for any damage or loss incurred through the need to clear access for works.

Services: The contractor will, upon written acceptance of contract, make any necessary arrangements with relevant authorities to make safe any external/ overhead power services. Any costs will be chargeable to the client. It is the responsibility of the client to inform the contractor of any underground services within the proposed area of works prior to commencement. The contractor will not accept liability for any damage to services not informed about and reserves the right to cancel works deemed a potential hazard. Any injury to operatives caused through contact with undisclosed services will remain the responsibility of the client.
Warranties: We warrant that all goods are free from any material defect in workmanship and materials and correspond with any agreed written specifications but our liabilities under this warranty shall be limited to making available free of charge the labour and materials required to make good any such defects. Teign Trees & Landscapes South West Limited liability under this warranty is also conditional upon a.) Written notice of the defect being given to us within fourteen days of discovery of the same and in any event within twelve months after either the date of satisfactory completion of the works or receipt of invoice. b.) The goods have not been subject to any improper use or modification.

Weather conditions: The contractor reserves the right to delay, postpone or cancel works affected by inclement/dangerous weather conditions and to resume works as soon as conditions allow.

Wildlife and Countryside Act: 1981 – Countryside & Right of Way Act: 2000. Bats: The contractor shall take all reasonable steps to ensure the safe retention of any wildlife habitats and reserves the right to delay, postpone or cancel works accordingly and to resume works as soon as practical.

Site Clearance: The contractor shall take all reasonable steps to ensure the worksite is left clear and safe at days end and on completion of all works.

3. EXPLANATION OF TERMS:
Clean out crown: Being the removal of dead wood, dying, diseased, weak, suppressed, split, broken, hanging crossing and rubbing branches and epicormic growth (small shoots emanating from the main trunk and stems) from the crown.

Remove dead wood: Being the removal of all major dead wood in the tree down to 3-4cm.diameter. Formative prune: Being the minimal pruning of, usually, young trees to maintain optimum initial branch structure and crown balance in order to pre-empt potential future problems.

Trim/Shear: Usually refers to hedging and shrubs both evergreen and deciduous. Being the pruning back to flatten off or round off of growth to contain spread and maintain control/optimum visual appearance and shape.

Crown lift: Being the complete removal of lowest branches to main trunk and/or the reducing back in length of lowest branches thus increasing the height of the main crown line above ground level. Usually expressed in metres.

Crown thin: Being the removal of all branches as in ‘Clean out crown’ and the removal of further smaller diameter branches evenly throughout crown in order to lessen the crown density and thus improve light through the tree. Crown thinning will not result in any major alteration in the outline of the tree. Usually expressed as a percentage.

Crown reduce/reshape: Being the all round reduction of the crown size of the tree (not the trees’ overall height) unless otherwise specified. Usually expressed as a percentage. In some cases only partial crown reduction is specified in order to clear buildings, street furniture etc. usually expressed in metres.

Pollard: Being the removal of all growth back to main trunk or trunk knuckles, unless otherwise specified.

Fell: Being the complete removal as near to ground or surrounding soil level as possible of the tree, leaving a stump. Usually entails the dismantling of the tree in sections.

Grind down stump: Refers to the stump at or near ground level. Being the mechanical chipping out of the stump to 0.3 below ground level only. The trees’ radial root spread remains intact unless otherwise specified. Arisings are removed to leave area level.

Grind out stump: In some cases, usually with smaller shallow stumps, it would be possible to grind out the whole stump. On larger stumps the grinding of radial roots down to a certain diameter may be specified.

Grub out: Refers to the stump and roots of a tree. Being the physical /manual digging out of a stump and its root system. Usually applies to smaller trees.

Winch out: Refers to the stump and roots of a tree. Being the physical/manual excavation of the area around the tree/stump, the severance of major radial roots and the mechanical winching out of the ground of the stump then the backfilling of the area where possible to level. Usually refers to larger trees.

Spraying: Tree/shrub spraying with insecticide/fungicide can only be carried out with a sub contracted firm. 

Brace: Being the support of the trees’ branch/limb structure by mechanical means in order to extend its safe useful life expectancy. Cable bracing involves the use of bolts drilled through the trunks and connected by steel cables. Cobra bracing involves the use of nylon rope encircling trunks and connected to itself. Similarly tree branches/limbs can be supported with steel props installed into the ground.